South Shore

FAQs

Frequently asked questions

Everything you need to know about the product and billing. Can’t find the answer you’re
looking for? Please chat to our friendly team.

To pay for internet, you can do so through any of these methods:

  1. Scratch card 
  2. Mobile money (Airtel Money or MTN Mobile Money)

There could be multiple reasons for why your internet connection is slow. Rainy weather (yes, this can affect your connection), saturation on the network, too many devices connected ONTO the network etc.

Please follow these troubleshooting tips to see if they improve your connection:

  • Switch off the devices from the main power for 1 minute. Once they are on and your devices are connected, monitor your speeds to see if there’s an improvement.
  • If the previous method did not work, disconnect from your Wi-Fi network and sign in again. Once you are reconnected, monitor your speeds to see if there’s an improvement.
  • Monitor how many devices are connected to your Wi-Fi. This will help you to disconnect any unwanted devices from your network.

If none of these tips work, kindly contact us for assistance via 0788383301

Oh sorry, you can’t do this, impossible because once the service is paid for, i.e. UGX 1000 for 12 hours, then it runs until the hours elapse. Remember, our internet rates are the lowest around town.

You can view our different hotspot areas on the top menu under “Products”. Alternatively, you can contact us on: +256 757 043 159{WhatsApp} or call us on +256 788 845 776

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.